Sandra Essays

Frequent breakdowns were addressed by the high-availability platform. How were the problems solved by the new digital system? Provides greater support to intermediaries: In the insurance industry, information systems are very important in ensuring product and services-competitiveness. Time needed to design and launch new products was also reduced significantly. I think the Income seems to be well prepared for the future now. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.

As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. What benefits did Income reap from new system? Moving to a paperless environment, however, was not easy. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell. Office Services would log documents, sort them, and then send them to departments for underwriting. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture.

You are commenting using your Google account. You are commenting using your Twitter account. Proposals were allocated to underwriting staff, mostly at random.

In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. Questionns new system was immediately operational on a high-availability platform. About This blog is created purposely for my study. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.

The Office Services log, sort, and send documents to underwriting.

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I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. What types of information systems and business processes were used by Income before migrating to the fully digital system? You are commenting using your Facebook account.

Income used HP mainframe that hosted the core insurance applications as well as the accounting and management information systems. A real-time hot back-up disaster recovery center was implemented. Accepted proposals were sent for printing at the Computer Services department and then redistributed. This site uses cookies. With the use of the straight through processing workflow capabilities of the new system, Income saved as much as 50 percent on time and costs in processing policies.

Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell. To ensure the success of the new system, proper implementation and control should be done. Additionally, the HP backup system could only restore the data to the version from the previous day. Whenever a document is needed to be retrieved, it would take about two days to locate and ship it by courier.

Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet.

Provides greater support to intermediaries: Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

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Case Study 2: Modernization of NTUC Income (pages 105-106)

Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems. For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well.

modernization of ntuc income case study questions

The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. Their collection schedule causes delays of two to three days. How were the problems resolved by the new digital system?

modernization of ntuc income case study questions

Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Business processes went from paper intensive to paperless through digital storage and records.

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

Income had problems with how they process their insurance because it is very tedious and paper-based. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

Income had to throw away all paper records, including legal paper documents. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.