This required passing of physical documents among the departments and hence slowed down the work processes. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming.
Posted by Unknown at Implementation work started in September and the project was completed in nine months. You are commenting using your Twitter account. Process Efficiency and Cost Savings: By continuing to use this website, you agree to their use. COBOL programs were also used which also encountered technical failures.
In all, paper policies comprising 45 million documents were stored in over modernisation, cartons at three warehouses.
Time needed to design and launch new products was also reduced significantly. Maybe this will help them to be still more competitive in the future.
Case Study 2: Modernization of NTUC Income (pages 105-106)
Before migrating to the fully digital system, Income had been using a manual paper-based insurance system running on HP S mainframe that housed the core insurance applications as well as the accounting and management information systems.
Popular Posts Case Study Income is able to provide support to agents, brokers, and customers to do online services regularly. What were the problems faced by Income in this case? Income used HP mainframe that hosted the core insurance applications as well as the accounting and management information systems. Office Services would log documents, sort them, and then send them to departments for underwriting. Email required Address never made public.
AMER KADHIM : Case Study: Modernization of NTUC Income
This is made possible with the use omdernization two or more servers connected by two or more communication lines. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.
Distributed By Gooyaabi Templates. How were the problems resolved by the new digital system? COBOL programs were also used which also encountered technical failures.
When a system breakdown did occur, work had to be stopped while data was restored. Fill in your details below or click an icon to log in: Implementation work started in September and the project was modeernization in nine months. Staff members also enjoyed faster access to information. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.
For example — all servicing branches were equipped with scanners, monitors were changed to 20 inches, PC RAM size upgraded to MB, new hardware and software for application servers, database servers, web servers, and disk storage systems was installed. Re-filing would again take about 2 days. The straight through processing workflow brought modernizqtion percent savings on both the time and cost needed to process policies.
Leave a Reply Cancel reply Enter your comment here As part of incomd implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Whenever a document is needed to be retrieved, it would take about two days to locate and ship it by courier. COBOL programs were also iincome which also encountered technical failures.
What benefits did Income reap from new system? Many users can access the system at one time, any time, and anywhere. The business processes were tedious and complicated.
The entire insurance process started with customers meeting an mdoernization, filling in forms and submitting documents. Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems. It also contains a product definition module that supports new products, new channels and changes in business process.
They have extensive systems felxibility now and they launch an modernizztion products directly via eBao system. Additionally, the HP backup system could only restore the data to the version from the previous day. Moving to a paperless environment, however, was not easy. Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.